Hospitality Industry Solutions
For Connected, Secure, and Exceptional Guest Experiences
Jump to:
Team Collaboration | Network Infrastructure | Audio/Video | Security
Jump to:
Team Collaboration | Network Infrastructure | Audio/Video | Security
In hospitality, every detail matters – from the first impression at check-in to the efficiency behind the scenes. Empire helps hotels, resorts, restaurants, and event venues enhance guest satisfaction, streamline operations, and maintain safety with integrated technology systems built for the demands of today’s connected world.
We have what you need to keep your business ahead of the game. Fill out the form below and we’ll be in touch.
Security That Protects Guests AND Property
Peace of mind is a key part of the guest experience. Empire designs and installs intelligent security systems that help hospitality businesses protect people and property without disrupting day-to-day operations. We offer integrated solutions that utilize the latest technology for maximum security.
Smart, Keyless, and Digital Access Control for
Guests & Staff
Manage secure entry to guest areas, staff-only zones, and service corridors with systems that balance safety and convenience. Easily update credentials, monitor activity, and manage access with a robust system designed specifically for your business and facility. Centralized and remote management capabilities make it easy for you to provide a seamless guest experience while maintaining stringent security protocols.
Surveillance Camera Systems
From the perimeter and parking lot to guest areas and employee-only spaces, the right surveillance camera system gives you real-time situational awareness for proactive security. Cameras with high-definition images – even in low-light areas, paired with the latest AI-powered search & analytics capabilities, offer you comprehensive and efficient incident prevention and investigation. From unobtrusive cameras that blend with the environment to more noticeable cameras designed to deter criminal activity & reassure guests, our array of high-tech options are carefully designed to give you the coverage you need.
Security Solutions Tailored for Your Needs
Your access control hardware should have sleek, high-end finishes that are on par with your brand and guest expectations. Discretely cover indoor and outdoor areas with high-def cameras controlled from a central hub while maintaining guest privacy.
You don't have to sacrifice security to keep costs down. Protect people and property without breaking the bank with an integrated access control and surveillance camera system.
You need a solution that functions well across guest rooms, restaurants, bars, fitness centers, spas, casinos, and other entertainment spaces. Integrated surveillance cameras and access control systems provide comprehensive coverage for even the busiest areas.
Your high-traffic events require maximum security – and maximum convenience for staff & attendees. Quickly activate or deactivate credentials, spot unusual activity, and make data-informed decisions based on intelligent analytics.
Owners and managers can monitor and manage multiple locations at once, even while off site, and use role-based permissions to restrict access to the back office and other sensitive areas. Monitor public areas and staff-only areas with cameras that capture crisp images in even your darkest, coziest corners. From keeping a close eye on high-theft areas like cash registers to monitoring staffing levels, our security systems help protect your bottom line.
Whether it's a boutique hotel or a sprawling resort, Empire can integrate your security systems with your communication network for seamless management and real-time insight.
Deliver 5-Star Service with Cloud Communications Technology
In hospitality, every second matters – whether it's responding to a guest request, coordinating housekeeping, or ensuring a flawless event setup. Our customer contact center and unified communications technology brings together voice, messaging, video, collaboration tools, and mobile apps so teams can stay connected in real time.
From a single, central platform, you can:
Engage guests & collaborate with colleagues across voice, email, SMS, chat, and social media
Enable self-service and smart routing to quickly connect customers with the right employee
Provide staff with real-time customer information through CRM integration
When information flows freely between the front desk, housekeeping, maintenance, concierge, and management, service becomes faster, more consistent, and more personalized. Guests feel the impact immediately through quicker responses, fewer delays, and smoother interactions at every touchpoint.
Beyond elevating service, our contact center and collaboration technology solutions significantly improve your operational efficiency. Cloud-based communication tools allow managers to oversee operations from anywhere, coordinate cross-department tasks, and easily update staff with the information they need. Teams can resolve issues on the spot, reduce miscommunication, and cut down on manual processes that slow workflows. With a reliable, integrated cloud communication solution, hotels, restaurants, event centers, and resorts can operate with greater agility, maintain high service standards, and consistently deliver an exceptional 5-star guest experience.
Audio/Video Tech to Entertain, Inform, and Promote Your Brand
Elevate your guests' experience with stunning visual displays. Captivate their attention with entertaining and informative content on the latest digital displays designed for your space. We offer indoor, outdoor, kiosk, and wall mounted digital signs with high-resolution displays and user-friendly management. Maximize your brand presence and advertising ROI with versatile, eye-catching displays that deliver targeted messages to your guests.
Top Uses of Digital Signs for Hotels, Restaurants, and Conference Centers
Advertising and Promotion
Advertise products, services, and promotions in high-traffic areas like lobbies, waiting areas, elevators, and other places guests linger.
Information Display
Share real-time information such as event schedules, news updates, weather forecasts, traffic conditions, and other key information for your guests.
Wayfinding and Navigation
Digital signage helps people navigate through complex environments, reducing frustration and delivering a positive brand experience. Go beyond the old "you are here" maps with interactive displays that provide each guest with information they need.
Entertainment and Engagement
Entertain and engage customers in waiting areas, lobbies, and retail spaces through interactive content, games, and videos. Research has proven that this reduces guests' perceived wait time, reinforcing a positive brand experience even when lines are long.
Menu Boards
Restaurants, cafés, breweries, and fast-food chains can use digital menu boards to showcase their menu items, promotions, prices, and nutritional information in an attractive and dynamic way. Run out of a dish? No problem. Easily update content on the fly.
Event Promotion
Share event promotions, details, schedules, speakers, and ticket information for upcoming events, conferences, concerts, and shows through engaging and eye-catching displays.
Have a business center or conference rooms? Provide an exceptional guest experience with interactive displays designed for collaboration and presentations. Offer your guests displays with 4K resolution and intuitive, ultra-sensitive touchscreen capabilities for their brainstorming sessions, presentations, and video calls. Guests can easily & securely connect or cast from their devices to share their content with their colleagues or customers. We'll make sure participants can be seen and heard with the latest microphone, camera, and sound system tech from leading manufacturers. Be sure to ask our experts about our options for huddle rooms and mini-meeting spaces!
Networks Built for You and Your Guests
One of the growing challenges faced by businesses in the hospitality industry is the need to keep up with the growing number of connected devices by staff and guests. You need a network that is designed to provide the strength, speed, and security needed to support your business... and your guests. Our RCDD-certified staff have a deep expertise in designing network cabling infrastructure for hotels, restaurants, event centers, and more. We understand your unique needs to provide guests with fast, reliable internet access while protecting your network and keeping it secure.
An underperforming network poses more than a security issue – it affects your guest experience and your bottom line. Have poor connectivity? Slow Wi-Fi? Problems streaming their favorite show? Guests will complain about it online. Keep your reviews positive with a modern network built to support you and your guests.
Smart Buildings & Smart Devices Need Robust Infrastructure
If your hotel, resort, convention center, restaurant, pub, or café were built before smart building technology, your legacy network is likely struggling. Schedule a consultation and our experts will assess your current system and design a solution that not only performs well today, but is also future-proof.
Planning to expand? Contact us to help you plan for your smart building network infrastructure from the start! You'll need high-speed data transfers with low-latency and other key elements to keep your HVAC, lighting, security, and other smart building features connected and operating at an optimum level while providing you and your guests with an excellent user experience.
Contact Us
Fill out the form, give us a call, or send us an email!
An Empire expert will be in touch with you.
1215 16th St • Altoona, PA 16601