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Customer Service Center Tech

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Equip your team with leading-edge customer service center technology that streamlines communication, enhances personalized interactions, and provides advanced analytics for actionable insights. With a customer service center solution designed for your business, you’ll see greater productivity and increased operational efficiency, which helps increase customer retention. Happy customers are repeat customers!

Illustration of a woman from the waist up sitting at her desk with her laptop in front of her. She's a customer service member with a headset on and is shown to be currently having a call with someone.

Empower Your Customer Contact Center to Deliver Exceptional Service

Empire can design and implement a customized contact center that has the capabilities your business needs to stay connected, including phone, email, IM, text, social media, and video. Our Omnichannel automated and assisted solutions provide a unified platform for inbound & outbound interactions with your customers across channels.

Illustration of a woman from the waist up sitting at her desk with her laptop in front of her. She's a customer service member with a headset on and is shown to be currently having a call with someone.
Zoomed in on a gentleman typing away on his laptop as he sits away from his desk.

Hot-Desking Capabilities

This workspace-sharing model helps you make the most of your space with virtual desktop and portable notebook computers.

Someone reviewing a list of insights and analytics on their laptop, cross-referencing analytics on their phone.

Customized Reporting

Collect valuable insights and perform post-sale evaluations on your customers.

Graphics on-screen of someone getting information together to understand what's happening in order to help a customer.

Live, Real-Time Stats

Instantly quantify what’s happening with your customers across every aspect of your call center.

Someone holding out their hand to the audience, a phone sits in their palm. Bursting out of the phone are various electronic devices (from left to right: a tablet, a laptop, a computer monitor, and a cell phone). There are various social media icons floating around these devices, and various lines are bouncing back and forth between each device as well.

Multimedia Applications

Process voice, email, and SMS queries through a single server and interface.

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1215 16th St • Altoona, PA 16601

814.944.2655

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