Voice Solutions

VoIP

Empire offers a complete range of VoIP phones that provide cost-efficient alternatives to traditional telephony. From Open SIP phones to TSG Certified Secure IP Phones that are approved for use by the Federal Government, VoIP offers a low total cost of ownership and comes with a host of features as standard, which you will often pay extra for on traditional systems.

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Plug & Play Capability

Scalable Systems are perfect for small to large companies

Open Platform or Secure Platform Phones

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Fast & Secure Data Transfer

Mobility & Flexibility – Communicate from anywhere

Superior Audio Quality

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Security Features such as Cloud-Based Firewalls, Access Control, & SSL Decryption

Verticalization features tailored to specific industries such as healthcare

Plug & Play Capability

Scalable Systems are perfect for small to large companies

Open Platform or Secure Platform Phones

Fast & Secure Data Transfer

Mobility & Flexibility – Communicate from anywhere

Superior Audio Quality

Security Features such as Cloud-Based Firewalls, Access Control, & SSL Decryption

Verticalization features tailored to specific industries such as healthcare

Unified Communications

Create a seamlessly connected workforce – increase productivity and efficiency.

In a world where the line between phone and computer becomes more blurred every day, now you can:

Integrate voice, data, video, messaging, conferencing, and mobile devices on one platform. Our unified communication options are scalable and flexible so whether your business is a single location office or a campus, Empire can help you find the solution that is right for you. Talk to us today to set up a consultation.

Mobility

One interface. Total access. From any location.

Today’s workforce is highly mobile and no longer tethered to a desk – even when they’re in the office. One of the greatest challenges to any team is communication. Thanks to today’s technology, we can connect your staff, customers, and partners across locations and networks using reliable, secure and cost-effective mobile solutions. Your communications technology system should be nimble and as responsive as you are to your customers. Manage email, voicemail, and faxes and integrate voice, data and video from one mobile device.

Let us help you:

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Reduce mobile communications costs
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Enhance customer service and reduce response time
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Optimize employee performance by providing secure and efficient to the people & information they need regardless of location

Let us help you:

Reduce mobile communications costs
Enhance customer service and reduce response time
Optimize employee performance by providing secure and efficient to the people & information they need regardless of location

Collaboration

Any Device. Anywhere. Anytime.

Next-generation collaboration communications solutions are designed to give you a competitive advantage by seamlessly connecting people and sharing information. Build relationships among partners, employees, and customers through video conferencing solutions for board rooms, desktop, and mobile applications.

Increase productivity as you:

Harness the collective power of the team
Provide a single experience, even across multiple devices
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Spend less time troubleshooting technology, more time conferencing
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Collaborate anytime you need it, with anyone, anywhere
Harness the collective power of the team
Provide a single experience, even across multiple devices
Spend less time troubleshooting technology, more time conferencing
Collaborate anytime you need it, with anyone, anywhere

Video Conferencing

Face-to-face no matter the place.

Today’s work environments are much different than the past. We have mobile employees, telecommuters, clients across the state and beyond, and strategic partners across town. Web, voice, & video conferencing allows us to leverage our time and resources in cost-efficient ways. Empire’s video conferencing solutions offer everything from individual desktop platforms to campus-wide systems and a full gamut of features and capabilities. Talk to us today for a scalable solution for your business.

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Video, audio, & web applications

use individually or in combination

Video endpoint equipment

conference room systems, desktop, & mobile options available; high-definition, bandwidth efficiency & error resiliency

Streaming & Recording

perfect for training, presentations or webinars

Security

TSG certified secure systems available; firewall protection

Video, audio, & web applications

use individually or in combination

Video endpoint equipment

conference room systems, desktop, & mobile options available; high-definition, bandwidth efficiency & error resiliency

Streaming & Recording

perfect for training, presentations or webinars

Security

TSG certified secure systems available; firewall protection

Contact Centers

Improve productivity and increase operational efficiency while
increasing customer retention through improved customer service.

Empire can design and implement a customized contact center that has the capabilities your business needs to stay connected, including phone, email, IM,  text, social media and video. Our Omnichannel automated and assisted solutions provide a unified platform for inbound & outbound interactions with your customers across channels.

Hot-Desking Capabilities:

This workspace sharing model helps you make the most of your space with virtual desktop and portable notebook computers.
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Customized Reporting:

Collect valuable insights and perform post-sale evaluations on your customers.

Live, Real-Times Stats

Instantly quantify what’s happening with your customers across every aspect of your call center.

Multimedia Applications:

Process voice, email and SMS queries through a single server and interface.

Hot-Desking Capabilities:

This workspace sharing model helps you make the most of your space with virtual desktop and portable notebook computers.

Customized Reporting:

Collect valuable insights and perform post-sale evaluations on your customers.

Live, Real-Times Stats:

Instantly quantify what’s happening with your customers across every aspect of your call center.

Multimedia Applications:

Process voice, email and SMS queries through a single server and interface.

Cloud Services

Boundless Communication.

Cloud-based solutions are a way of life when it comes to business operations today. But most businesses utilize an average of six different cloud solutions, and that can be a nightmare to manage. Why not create one cloud – secure. Safe. accessible. Always. Empire provides businesses with integrated cloud solutions in an open-architecture platform that provides compatibility and interoperability in a way you’ve never experienced. Reduce your IT overhead and create a company communications platform that is simply – heavenly.

Replace an aging infrastructure   |   Reduce IT complexity   |   Gain flexibility & performance

Empire offers cloud solutions like:

Aruba CentralIntelligent Cloud Network

OnAvaya ™Google Cloud Platform

Powered by Avaya’s award winning solutions

VaaSHD Video Conferencing

xCaaSContact Center & UC platform

Empire offers cloud solutions like:

Aruba CentralIntelligent Cloud Network

OnAvaya ™Google Cloud Platform

Powered by Avaya’s award winning solutions

VaaSHD Video Conferencing

xCaaSContact Center & UC platform