The success of your business relies on customers' ability to reach you and your ability to proactively reach out to your market anytime, anywhere, via any media that are convenient. A contact center designed and implemented by Empire will enable customers to contact your business using the many communications options available to them including phone, email, IM, and text. In addition, Empire can create a contact center that allows your agents to build customer relationships through e-mail, newsletters, snail mail catalogs, website inquiries, and chats.

Our contact centers include:

> Hot Desking Capabilities
> Customized Reporting
> Live, Real-time Statistics
> Multi-media Applications

Talk to an Empire representative to find out how an Empire contact center can help you build and maintain the customer relationships that you rely on.